Personalized Automated Customer Engagement (PACE) Platform
Omni-Channel Intelligent Automation Solution
Introducing PACE (Personalized Automated Customer Engagement): The omni-channel intelligent automation platform. The true meaning of omni-channel has become the new world order of customer engagement—a new way of connecting with the customer in a bi-modal way. As a result, in-store and online purchasing have become one, creating a complementary and supportive system that drives online shoppers to the store, and drives in-store shoppers online. You achieve this level of connection by ensuring your data automation fully engages the customer at all times—wherever they may be.
However, PACE provides more functionality than just the usual concepts associated with more basic marketing automation. As the data management expert, omNovos extends its automation solutions to encompass internal business processes, ensuring there is a direct connection between integration methodology, logistics, and reporting, and analytics as it pertains to all front-end applications.
This means that while your staff and applications are successfully interacting with your customers, your internal processes are successfully managing: the integration of data and rules-based processing with both e-commerce and in-store point-of-sale transactions, mobile applications for customers and in-store staff, real-time data analytics, customizable real-time rules-based logic, automatic stock reordering, real-time inventory management, and more.
The real question: How is the world of customer rewards and loyalty programs changing—or at least about to change in ways that we have never seen? It’s time to take the new approach to customer rewards—invoke the feeling of:
Know Me, Show Me You Know Me, Enable Me, and Value Me
We can help you connect with your customers in ways never before imagined!
Omni-Channel Intelligent Automation Features
When you leverage the customer profile information delivered through Mobile Suite CTC (connected through P.A.C.E. and Data Connectivity Professional Services), you’ll gain a real-time, 360-degree view of your customers across all retail outlets including store, mobile, kiosk, and site. Additionally, you’ll be able to aggregate customer order information, preferences and shipping behavior into a single repository to drive new levels of customer satisfaction and loyalty.
This immediately translates to the ability to reinforce relationships with your customers by creating a better shopping experience across channels, and to unify customer analytics and get actionable insight in real-time to make profitable business decisions.
You’ll be able to:
omNovos Omni-Channel Sales and Marketing Automation Solutions can create a new landscape and engagement strategy by empowering your in-store staff to become far more than the traditional cashier or sales representative. Through the power of your data, in-store staff will be instantly notified on who has entered the store, they will be sent a quick overview of recent purchases and an in-store inventory that matches a specific customer’s buying habits and likes—all delivered through our Mobile Suite CTC application.
Imagine being able to take relevant data from your customers’ buying habits—both online and in-store—and creating a fully interactive, suggestive ecosystem that tailors every buying experience just for them. This means that instead of trying to simply up-sell within the store as the customer reaches the cash, that your staff becomes an experienced, professional concierge in the eyes of your customer—able to suggest, find and promote materials only related to the customer—taking the sales experience far beyond what it has been in the past.
This immediately translates to:
Deliver on your customers’ expectations with a buy anywhere, fulfill anywhere, return anywhere shopping experience. Manage cross-channel returns, inventory allocations and financial reconciliation quickly by supporting complex reverse logistics and handling of returned inventory.
Products returned in-store can either be shipped back to the fulfillment warehouse or automatically flagged to be utilized for the next online order. Meanwhile, the customer profile and order history are updated in real-time to reflect returned purchases while reconciling the financial records.
Order Management and Orchestration
By default reduce shipping costs by routing orders to the most profitable location. This will enable you to:
Intelligent Order Routing and Fulfillment
Enabling next generation order fulfillment. This will enable you to:
Advanced Inventory Management
Get a unified view of inventory across your enterprise. This will enable you to:
Customer Relationship Management
Understand cross-channel customer profiles for improved relationships. This will enable you to: