Personalized Automated Customer Engagement (PACE) Platform

Omni-Channel Intelligent Automation Solution

Introducing PACE (Personalized Automated Customer Engagement): The omni-channel intelligent automation platform. The true meaning of omni-channel has become the new world order of customer engagement—a new way of connecting with the customer in a bi-modal way. As a result, in-store and online purchasing have become one, creating a complementary and supportive system that drives online shoppers to the store, and drives in-store shoppers online. You achieve this level of connection by ensuring your data automation fully engages the customer at all times—wherever they may be.

However, PACE provides more functionality than just the usual concepts associated with more basic marketing automation. As the data management expert, omNovos extends its automation solutions to encompass internal business processes, ensuring there is a direct connection between integration methodology, logistics, and reporting, and analytics as it pertains to all front-end applications. 

This means that while your staff and applications are successfully interacting with your customers, your internal processes are successfully managing: the integration of data and rules-based processing with both e-commerce and in-store point-of-sale transactions, mobile applications for customers and in-store staff, real-time data analytics, customizable real-time rules-based logic, automatic stock reordering, real-time inventory management, and more.

Is your rewards program yielding the results you really want?

The real question: How is the world of customer rewards and loyalty programs changing—or at least about to change in ways that we have never seen? It’s time to take the new approach to customer rewards—invoke the feeling of:
Know Me, Show Me You Know Me, Enable Me, and Value Me  

We can help you connect with your customers in ways never before imagined!

Book a demo today!Download the Business Case

Omni-Channel Intelligent Automation Features

Comprehensive single user–profile information management

When you leverage the customer profile information delivered through Mobile Suite CTC (connected through P.A.C.E. and Data Connectivity Professional Services), you’ll gain a real-time, 360-degree view of your customers across all retail outlets including store, mobile, kiosk, and site. Additionally, you’ll be able to aggregate customer order information, preferences and shipping behavior into a single repository to drive new levels of customer satisfaction and loyalty.

This immediately translates to the ability to reinforce relationships with your customers by creating a better shopping experience across channels, and to unify customer analytics and get actionable insight in real-time to make profitable business decisions.

You’ll be able to:

  • Optimize cross-channel operations to respond to changing customer behaviors and preferences
  • Identify your most valuable customers and determine where to focus promotions
  • Get real-time, accurate customer information and order history from all channels, employees and touch points
  • Improve your ability to make intelligent merchandising decisions, product selections, and customer retention strategies
  • Increase ROI on digital marketing campaigns with higher conversions and more effective cross sell / up-sell strategies

Point-of-Sale and Associate Integration

omNovos Omni-Channel Sales and Marketing Automation Solutions can create a new landscape and engagement strategy by empowering your in-store staff to become far more than the traditional cashier or sales representative. Through the power of your data, in-store staff will be instantly notified on who has entered the store, they will be sent a quick overview of recent purchases and an in-store inventory that matches a specific customer’s buying habits and likes—all delivered through our Mobile Suite CTC application.

Imagine being able to take relevant data from your customers’ buying habits—both online and in-store—and creating a fully interactive, suggestive ecosystem that tailors every buying experience just for them. This means that instead of trying to simply up-sell within the store as the customer reaches the cash, that your staff becomes an experienced, professional  concierge in the eyes of your customer—able to suggest, find and promote materials only related to the customer—taking the sales experience far beyond what it has been in the past.

This immediately translates to:

  • Increased up-sell and cross-sell initiatives
  • Tracking and suggesting of complementary items throughout the shopping experience

Real-time Omni-Channel Management

Deliver on your customers’ expectations with a buy anywhere, fulfill anywhere, return anywhere shopping experience. Manage cross-channel returns, inventory allocations and financial reconciliation quickly by supporting complex reverse logistics and handling of returned inventory.

Products returned in-store can either be shipped back to the fulfillment warehouse or automatically flagged to be utilized for the next online order. Meanwhile, the customer profile and order history are updated in real-time to reflect returned purchases while reconciling the financial records.

Order Management and Orchestration

By default reduce shipping costs by routing orders to the most profitable location. This will enable you to:

  • Integrate order coordination across all retail touch points
  • Enjoy efficient and profitable cross-channel fulfillment with optimized inventory utilization
  • Offer first-class customer service with real-time and transparent order lifecycle management
  • Utilize flexible and configurable business rules for reporting and analytics
  • Scale up order volumes, reduce manual processes and improve order accuracy by automatically moving customer orders through a comprehensive workflow that includes address validation, fraud detection, credit card security verification, packing slip printing, and customer notification updates

Intelligent Order Routing and Fulfillment

Enabling next generation order fulfillment. This will enable you to:

  • Meet your customer’s delivery expectations every time by sourcing available inventory in real time across your enterprise and by sending it to the optimal fulfillment location
  • Experiment with a variety of routing strategies at different peak periods of the year, using a simple interface for adapting and managing actions and conditions

Advanced Inventory Management

Get a unified view of inventory across your enterprise. This will enable you to:

  • Get accurate, real-time inventory information that helps you meet customers’ promised delivery dates, make smarter fulfillment decisions, and utilize stock from the most cost-effective locations by unifying different inventory pools across many channels
  • Avoid losing orders to inventory stocks-outs, and reduce profit and loss through inventory markdown and clearances

Customer Relationship Management

Understand cross-channel customer profiles for improved relationships. This will enable you to:

  • Drive new levels of loyalty and profitability with a 360-degree view of customers across channels
  • Capture online and offline shopping preferences and analyze behavior to deliver consistent, relevant messages that increase conversion
  • Point-and-click to create customer segments and target your most valuable shoppers with relevant promotions

APIs (application program interfaces) for integrated analytics and dashboard creation

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Omni-Channel Automation

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