The Retail Need Scenario

In this month’s audit, our team’s focus unexpectedly turned to specialty needs purchases with a high dollar and high priority value. In this instance, this retail fail comes from one of our team member’s holiday shopping experiences: the need to purchase a Christmas gift for his wife.

The reasoning: We decided to include this as a retail fail given the implicit urgency of the purchase due to the time of year and the inherent need for retailers to connect with their customers.

Complete the Form Below to Download Now

Areas of Failure

Inventory Access
Customer Fulfillment
Customer Experience