Welcome To PACE

Personalized Automated Customer Engagement

Your Omni-Channel Engagement Platform

A comprehensive retail management platform that enables users to leverage all customer profile information for a 360-degree view and management of all retail channels, including in-store, mobile, and online.

The true benefit of an omni-channel platform:

Optimizes cross-channel operations to respond to changing customer behaviors and preferences

Identifies your most valuable customers and determines where to focus promotions

Gets real-time, accurate customer information and order history from all channels, employees, and touch points

In-App & Online Customer Engagement

Be connected to your customer 24/7/365

Always Connected To Your Customer

Imagine being able to connect with your customer on their terms in real time from anywhere. Our mobile suite for customers delivers a highly personalized engagement including:

Real-time Custom Offers

Rewards Programs

Personalized Service Via Concierge

Wish Lists & Inventory Checks

Self-Scan and Checkout

eCommerce Integration and Online Ordering

Real-time Chat

Automated Personalized Greetings

In-Store Customer Engagement

Be connected to your customer in-person like never before
Circular composition of brightly colored shopping bags against a white background

Always Engaged With Your Customer

Our in-store engagement solutions include a comprehensive bi-directional connectivity between the sales person and the customer. In-store staff can have instant access to a customer’s complete profile information for better engagement and clienteling.

And customers can utilize their mobile apps to access sales and personalized special offers, Self-Scan and Checkout, real-time chat, and more.

Professional Services

Make your data work for you

Data Connectivity Professional Services

Better Data Integration Means Better Outcomes

The complexity of data management is not to be left to the faint of heart; thus, asking your internal IT team to create a fully integrated ecosystem connecting every aspect of your data and its associated parts is not only unfair, it’s unrealistic.

The ability to fully connect your new world of retail engagement and make omni-channel sales and marketing initiatives a reality takes proven technical expertise in the field of data integration, performance, and optimization to connect all your resources and infrastructure to ensure the best possible outcome and manageability.

omNovos has the expertise to integrate all of the systems required for a fully engaged omni-channel customer engagement business model. We offer a wide variety of data connectivity professional services that can seamlessly connect the following:

e-commerce platforms

in-store point-of-sale systems

store-to-store point-of-sale systems

customer relationship management (CRM) tools

rewards programs

enterprise resource planning (ERPs)

marketing automation

outside data sources

social media

How Data Drives Omni-Channel Success

White Paper

Today an omni-channel retailing strategy is essential. Retailers need open lines of communication across multiple channels—in-store, online, mobile device, or social media—that lead to a seamless, continuous experience across brands and devices, and that engage a customer one-on-one.

The Path to Omni-Channel Customer Engagement Success

White Paper

In a world where information is available anytime, anywhere, it is no surprise that the concept of omni-channel and its implementation is a key priority for retailers across the globe. However, like so many new technologies, the definition and understanding of what omni-channel customer engagement truly is continues to elude many retailers.

About omNovos

Mobile devices and traditional desktop computing have completely changed the way people engage with the world. This includes how we collectively interact, share our thoughts and experiences and, by extension, how we expect other people or groups to interact with us.

Pair this new world order with the needs of a retailer and the concept of sales and marketing changes dramatically. Your customers now fully expect to be marketed and sold to; however, with this new expectation comes the desire for marketing to be a fully personalized, engaged experience that speaks only to them.

The result: Our world has become omni-channel.

At omNovos, we are enabling this new, personalized world through the creation of an evolved technological ecosystem, one that supports both the customer and the retailer and fully connects your online and physical stores. Imagine, a world where you are connected to your customer, while enabling far better customer conversion metrics through full omni-channel customer engagement.

To drive and manage this connectivity is our PACE (Personalized Automated Customer Engagement) platform, a comprehensive management platform that propels our clients into a new realm of personalized omni-channel sales and marketing automation.

Through omNovos, you and your customers can truly engage in a fully bimodal manner, enabling you to serve them in a way, at a time, and in the place that best suits them—giving you a business focus that will truly drive your sales to new heights.

A New World

Mobile devices and traditional desktop computing have completely changed the way people engage with the world. This includes how we collectively interact, share our thoughts and experiences and, by extension, how we expect other people or groups to interact with us.

Pair this new world order with the needs of a retailer and the concept of sales and marketing changes dramatically. Your customers now fully expect to be marketed and sold to; however, with this new expectation comes the desire for marketing to be a fully personalized, engaged experience that speaks only to them.

The result: Our world has become omni-channel.

Always Connected

At omNovos, we are enabling this new, personalized world through the creation of an evolved technological ecosystem, one that supports both the customer and the retailer and fully connects your online and physical stores. Imagine, a world where you are connected to your customer, while enabling far better customer conversion metrics through full omni-channel customer engagement.

The Platform

To drive and manage this connectivity is our PACE (Personalized Automated Customer Engagement) platform, a comprehensive management platform that propels our clients into a new realm of personalized omni-channel sales and marketing automation.

Through omNovos, you and your customers can truly engage in a fully bimodal manner, enabling you to serve them in a way, at a time, and in the place that best suits them—giving you a business focus that will truly drive your sales to new heights.

Resources

A Collection of Educational Materials

CONTACT

Focus Your Business

Office

50 Hines Road, Suite 240
Ottawa, ON, Canada, K2K 2M5

Phone & Fax

Phone: +1.613.744.8204
Fax: +1.613.523.5533

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